Support

Something not working, or a question about baking with the app? Write to us at support@bettersourdough.app. We read every message.

Common questions

How do I restore my subscription on a new iPhone?

Sign in with the same Apple Account, open the app and tap Restore Purchases on the subscription screen. There is no Better Sourdough account: your subscription belongs to your Apple Account.

How do I cancel my subscription?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Better Sourdough. Cancel at least 24 hours before the current period ends to avoid the next renewal. Apple handles refunds: you can ask for one at reportaproblem.apple.com.

I don’t get reminders for the next step.

Reminders are only scheduled if you allowed notifications when you started a bake. Check Settings → Notifications → Sourdough; if you turn them on there, they apply from your next app launch or the next bake you start.

Are my bakes backed up or synced?

No. Your bakes stay on the device where you made them and are not sent to us, so they don’t sync between devices. Removing the app removes them.

My dough is ahead of or behind the plan.

That’s normal: the times are estimates, and the app follows your dough. Tap a step when you do it, early or late, and every time ahead is worked out again. Change of plans on the bake screen lets you skip a fold, put the dough in the fridge or adjust the timing.

Privacy

There is no account and your bakes stay on your device. Read the full Privacy Policy.